Privacy Policy

Last updated: 2025-12-27

Heléne’s Word Emporium (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make use of our services.

1. Personal Information We Collect

We may collect and process the following personal information:

Name and surname
Email address
Contact details
Business information (if applicable)
Any information you voluntarily provide via contact forms, email enquiries, or service requests
Technical data such as IP address, browser type, and pages visited (via cookies and analytics)

2. How We Use Your Information

We collect personal information for the following purposes:

To respond to enquiries or requests
To provide our writing, editing, and related services
To communicate with you regarding projects or services
To improve our website and user experience
To comply with legal and regulatory requirements

We will only use your personal information for the purpose for which it was collected.

3. Legal Basis for Processing

We process personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws. Processing is based on:

Your consent
Contractual necessity
Legitimate business interests
Legal obligations

4. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted service providers who assist us in operating our website or business, and only where necessary. These parties are required to keep your information confidential.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:

Request access to your personal information
Request correction or deletion of your personal information
Withdraw consent at any time
Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us at:
📧 helene@helenewordemporium.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Heléne’s Word Emporium
📧 helene@helenewordemporium.com